FAQs
Covenants, Conditions & Restrictions (CCRs)
- What are Covenants, Conditions and Restrictions (CCRs)? Covenants, Conditions and Restrictions (CCRs) are used by many "common interest" developments to regulate the use, appearance, and maintenance of property. CCRs, most commonly drafted and enforced through homeowners' associations (HOAs), often restrict what homeowners can do on their property (from FindLaw.com). These rules are enforced to protect each homeowner's interests and property values in general, and gives the HOA legal rights to maintain the neighborhood's condition.
- Where can I find a copy of the Covenants, Conditions and Restrictions (CCRs) for Riverpoint HOA? Click here.
- Who manages the Riverpoint HOA property? We are managed by Crye-Leike Community Association Management. Our property manager is Ron Smith. He can be reached at 901-758-5678 or rsmith@crye-leike.com.
- Who provides lawn care and sprinkler maintenance? Our lawn care vendor is Landscape Services Group. If you have any issues with lawn care, mowing or sprinklers, please contact Ron Smith at 901-758-5678 or rsmith@crye-leike.com. Ron manages all communication between residents and the vendor.
- Who provides garbage and recycling services? Garbage and recycling collection is provided by Waste Connections of Memphis. Service, which is set up and paid for by individual residents, is provided at a special rate. This rate includes recycling of paper, plastic and glass. This service can be set up by calling Waste Connections at 901-398-5400. Please do not set up service with another provider – this leads to multiple trucks coming through the neighborhood several times per week, and leads to rapid degradation of our streets. Thanks for your assistance in this matter.
- Why does the City of Memphis not provide garbage and recycling services to our neighborhood? The streets within our HOA (not including Island Place) are owned and maintained by the HOA as private drives. The city does not provide garbage collection to neighborhoods with private streets. If you are being charged by the City of Memphis for garbage collection (on your MLGW bill), you need to call MLGW and have this removed.
- Who is responsible for maintaining mailboxes? Per our CCRs, residents are responsible for maintaining mailboxes on their property in a manner consistent with the rest of the neighborhood. However, the board of directors has decided on multiple occasions to provide that maintenance on behalf of residents out of the operating funds for the HOA. This is done to maintain a uniform and pleasant appearance. The board evaluates the conditions of mailboxes every few years. If you have severe rusting or other maintenance issues with your mailbox, please contact our property manager to let them know.
- Who is responsible for maintaining lampposts? Lampposts are treated the same as mailboxes by our community CCRs. Bulbs in individual lamps should be replaced as needed by residents on whose property the lamppost is situated. The agreement to maintain those lampposts was signed by the original owner of the property and transfers to any subsequent owner. In the past, the board has had bulbs replaced and electrical issues resolved on an approximately yearly basis (or as needed to maintain a certain level of safety). However, if the bulb in your lamppost goes out, it is the expectation of the board of directors that you will replace it timely. Lampposts in the medians of Island Bluff Drive and Riverpoint Drive are the sole responsibility of the HOA. If these are malfunctioning, please contact our property manager.
- What can be done about dog poop? As a dog-friendly community, our neighborhood is full of four-legged friends. Part of the responsibility of pet ownership is to clean up after them. While not specifically covered in the Riverpoint CCRs, there is a city ordinance (city code, section 5-63) that mandates solid pet waste removal. The fine for violation is a minimum of $50, up to $5,000 per day. The board’s recommendation is that anyone found in violation of this ordinance should be reported to the city directly – please do not report this to the HOA. If you are a dog owner, please carry pet waste bags with you on your walks and dispose of waste in your garbage bin when you return home.
- Where do I find the HOA Covenants, Conditions and Restrictions (CCRs)? Click here.
- What are HOA policies on property improvements? Any change or alteration to the exterior appearance of any property (including paint color, fences, etc.) must be approved by the Architectural Review Committee (ARC). Please contact the property manager with proposals and any questions you may have PRIOR to beginning work on any project. The HOA retains the right to refuse approval for projects completed without permission and has remedies available to enforce HOA covenants, conditions and restrictions (CCRs). The board wants to help you complete your project – please speak to us first!
- Paint – How do I get approval to paint my house? All paint (as with any improvement to the exterior of homes) must be approved by the Architectural Review Committee (ARC). Homes must be painted all one color, excluding trim. Regardless of color choice, trim must always remain white. To submit a request, please email a proposal with as much information as possible (including specific color with manufacturer information so color can be located for review) to our property manager. The property manager will forward all requests to the ARC and will respond to your request as soon as possible. If you are working with a deadline, please indicate this with your proposal. (Guidelines: Paint color should reasonably coexist with other colors in our HOA. If the color you select is similar in tone, hue, tint, brightness and saturation to other homes in the neighborhood, it should be approved. This determination is at the sole discretion of the ARC.)
- Fences – How do I get approval to build a fence? All fences (as with any improvement to the exterior of homes) must be approved by the Architectural Review Committee (ARC). To submit a request, please email a proposal with as much information as possible (including, but not limited to, location, materials, color, height, diagrams/pictures, etc) to our property manager. The property manager will forward all requests to the ARC and will respond to your request as soon as possible. If you are working with a deadline, please indicate this with your proposal. (Guidelines: There are mandatory boundary lines for fences to maintain easements, depending on the location of your property. These are specified in the CCRs. Generally, if easements are maintained, most wooden or vinyl fencing no taller than 6 feet, neutrally painted, stained or colored should be approved. This determination is at the sole discretion of the ARC.)
- What are the assessments for the homeowners association? Assessments are annual dues paid by all members that fund all operations of the association. Assessments are set by the board of directors annually, based on the needs of the association. The goal of the board is to maintain a sufficient reserve for major projects (ie – paving, drainage, erosion, landscaping, management services, contractors, etc) and operating expenses without allowing the accumulation of excess funds. The current year’s assessment will be included in the yearly statement sent out to all residents around the end of November or beginning of December. Assessments are due and payable on January 1; however, the board allows a grace period extending to the last day of January.
- What is the assessment payment plan? The board of directors realizes an annual assessment can be a burden to many people, so several years ago a payment plan option was established. The plan is optional and the same rules apply each year. Assessments can be paid at once, before January 31; or, assessments may be split into three equal payments with the first being due January 31, the second due February 28, and the third due March 31. Late fees of 10% of the balance will apply in either case if payments are not made by due dates.
- How can I pay my annual assessments? Assessments can be paid by mailing a check to the address on the billing statement or online at www.mysmartstreet.com. To pay online, you will need to create an account. You will also need your billing statement handy to provide your account number. When you lookup “Riverpoint” in the search function, the listing will say we are located in Cordova or Germantown – this is okay. If you have any questions, please contact our property manager.
- Does Riverpoint HOA have a mailing list? Yes, an electronic one! Please go here to join. We will not share your email address with anyone. It will only be used to provide relevant community information and alerts.
- Is Riverpoint HOA on social media? Yes! Find us here on Facebook, here on Twitter, and here on NextDoor.
- How do I contact the property manager? Click here for contact information.